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Does DERMAFLASH LUXE+ remove peach fuzz?
Does DERMAFLASH LUXE+ remove peach fuzz?
Yes. DERMAFLASH LUXE+ is a sonic dermaplaning device that exfoliates dead skin cells while safely removing peach fuzz and facial hair. In a clinical study, 100% of users agreed that LUXE+ effectively removes peach fuzz.
Will my facial hair grow back thicker or darker after dermaplaning?
Will my facial hair grow back thicker or darker after dermaplaning?
No. It is a myth that shaving or removing hair from your face will make it grow back differently. It’s scientifically proven that your peach fuzz (vellus hair) will NOT grow back thicker or darker after dermaplaning. DERMAFLASH LUXE+ removes hair from your skin’s surface and does not affect the hair follicle in any way. (Learn more here.)
How does DERMAFLASH COOL help depuff skin?
How does DERMAFLASH COOL help depuff skin?
DERMAFLASH COOL is a patented facial massage device that uses proprietary SonicCool™ Technology to provide immediate depuffing benefits. COOL reaches industry-leading low temperature that helps soothe skin and reduce visible inflammation, while the high-level sonic vibrations support lymphatic drainage and help “move” fluid buildup that causes puffiness.The advanced technology is clinically proven in independent lab studies to deliver a significant reduction in puffiness after just 1 use.
Do I need to use HYDRAFLASH Serum with COOL?
Do I need to use HYDRAFLASH Serum with COOL?
Yes. HYDRAFLASH Active Cocooning Serum will give your skin the “slip” it needs for your device to glide effortlessly over your face. In addition, the high-level sonic vibration helps increase microcirculation, which improves skincare penetration. If you do not have HYDRAFLASH Serum, you can also use your favorite eye serum. Restock here!
What’s the difference between DERMAPORE+ Extract mode and Infuse mode?
What’s the difference between DERMAPORE+ Extract mode and Infuse mode?
DERMAPORE+ has 2 modes:
Extract mode uses Ultrasonic + Ionic Technology to gently loosen and remove dirt, oil and debris—instantly unclogging pores and blackheads with no pain or irritation.
Infuse mode improves penetration of active ingredients in your favorite skincare products.
Why do I need to use PREP MIST with DERMAPORE+ Extract mode?
Why do I need to use PREP MIST with DERMAPORE+ Extract mode?
PREP MIST is a decongesting face mist that’s specially formulated to optimize pore extraction results. It soften spore-clogging debris (making it easier to remove) and works synergistically with your device. PREP MIST has a negative ionic charge and the DERMAPORE+ spatula has a positive ionic charge. Together, they act like a“magnet”to draw out dirt, oil and debris trapped in pores. Restock PREP MIST here!
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