DERMAFLASH Customer Service and Limited Warranty Information
Congratulations on your purchase! We value our customers and aim to provide the highest quality products to ensure customer satisfaction. Please use this as your reference for any customer service or warranty needs you may have in the future.
The DERMAFLASH device (“device”), inclusive of charging base/docking station (“base”) and handheld device (“handpiece”) and exclusive of the Edge Tray (“Edge Tray”), is warranted to be free from manufacturing defects for a period of 12 months from the date of purchase (refer to Warranty Period by device above). There are no other warranties with this device. All warranty claims should be submitted in writing to the manufacturer within one year of the date of purchase and must include the original proof of purchase.
NEVER drop the device as this could damage the product and void the warranty.
Never submerge the base or handpiece into water or other liquid, as it can damage the device. Evidence of liquid infiltration into any component of the device will void the warranty.
In the event either the base or handpiece falls into any liquid, immediately cease use of the device, unplug it from the electrical power source and send an email to Customer Service, email@example.com.
Charge the device using only the base supplied with your device. Utilizing or substituting different charging means can damage the device and may void your warranty. Every device comes with a 1 year limited warranty as detailed herein. The warranty applies only if the device has been used only for its intended purpose and in accordance with the operating instructions.
The limited warranty covers manufacturing defects in materials and workmanship of your device as long as you purchased it directly from www.dermaflash.com, an authorized retail partner or directly at www.trydermaflash.com.
The limited warranty is valid for the original purchaser only and cannot be transferred. This limited warranty is effective only if the device is purchased and used in the United States or Canada.
The 1 year limited warranty begins on the date of purchase and expires one year later. The limited warranty period is not extended by any time period during which the DERMAFLASH device (or any parts thereof) is in for repair, or if it is replaced by DD KARMA LLC (the “Company”), during the warranty period. Proof of purchase is required for all warranty claims.
What to do if your DERMAFLASH device stops operating during the warranty period?
If the handpiece has been fully charged and is loaded with a new Edge, but not operating, or if the base fails to charge the handpiece, contact our Consumer Service Department at 800-381-6257 or send an email to firstname.lastname@example.org.
If, upon inspection by the Company, the DERMAFLASH device is found to have a manufacturing defect, the Company will, at its sole discretion, either repair or replace your DERMAFLASH device. In particular, if the Company confirms a defect covered by this 1 year limited warranty, the Company will, at its sole and exclusive discretion, either: (i) replace your DERMAFLASH device at no charge with a new DERMAFLASH device, either the same as or similar to the model you purchased; or (ii) replace the DERMAFLASH device with a refurbished device that is the same as or similar to the model you purchased. If the Company does not find a manufacturing defect in the device that is covered by this 1 year limited warranty, or if we find the device is not defective, the Company will advise you of its findings and (i) return your DERMAFLASH device utilizing standard shipping methods at the purchaser’s expense; or (ii) dispose of the device at the purchaser’s request or if return shipping is not authorized by the purchaser within ten (10) days after informing you that the Company did not find any defects or that any defects found are not covered by the 1 year limited warranty.
All Limited Warranty services must be authorized and performed by the Company, or an authorized service provider. Unauthorized service of the device voids all warranties. Use of the DERMAFLASH device with Edge cartridges other than those supplied by the Company may damage the product. Damage caused by the use of Edges not supplied by the Company may void this limited warranty.
What is not covered by this 1 year limited warranty?
This limited warranty does not cover damage, defects, or failure caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; unauthorized or incorrectly performed maintenance or repair; application of harmful chemicals or liquids; Acts of God, fire, or water; abrasives; purchaser’s negligence; failure to follow manufacturer’s instructions; use in combination with adaptors and/or equipment other than those provided by the Company; use in any manner or for any condition other than that for which the product is labeled; normal wear and tear; alteration; overuse; professional use; or commercial use.
Warranty Limitations and Disclaimers
THE COMPANY’S RESPONSIBILITY FOR MANUFACTURING DEFECTS IN THE DERMAFLASH DEVICE AND YOUR REMEDIES FOR THE BREACH OF THIS 1 YEAR LIMITED WARRANTY ARE LIMITED SOLELY TO THE REPAIR AND REPLACEMENT OF THE DEVICE AS SET FORTH IN THIS WARRANTY STATEMENT.
THERE ARE NO IMPLIED WARRANTIES CREATED BY THE MANUFACTURE, SALE OR USE OF THE DEVICE. THE LIMITED WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT. IF APPLICABLE LAW DOES NOT PERMIT THE DISCLAIMER OF IMPLIED WARRANTIES, THEN THE DURATION OF SUCH IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY LIMITED TO THE DURATION OFTHE EXPRESS LIMITED WARRANTY SET FORTH ABOVE (1 YEAR FROM DATE OF PURCHASE). TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT PRODUCT LIABILITY, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF DD KARMA LLC. IS ADVISED OR AWARE THAT SUCH DAMAGES MIGHT ARISE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF USE OF THE DEVICE, COST OF ANY SUBSTITUTE EQUIPMENT, THE CLAIMS OF THIRD PARTIES, OR DAMAGE TO PROPERTY. THIS LIMITATION DOES NOT APPLY TO CLAIMS FOR PERSONAL INJURY CAUSED BY A MANUFACTURING DEFECT IN THE DEVICE. SOME JURISDICTIONS DO NOT ALLOW LIMITS ON WARRANTIES, OR ON REMEDIES FOR BREACH IN CERTAIN TRANSACTIONS. IN SUCH JURISDICTIONS, THE LIMITS IN THIS PARAGRAPH AND THE DISCLAIMER OR EXCEPTIONS FROM WARRANTY MAY NOT APPLY.
THESE WARRANTY TERMS, CONDITIONS AND LIMITATIONS ALLOCATE THE RISKS OF PRODUCT FAILURE BETWEEN THE COMPANY AND YOU, THE PURCHASER OF THE DEVICE. THIS ALLOCATION IS RECOGNIZED BY BOTH PARTIES AND IS REFLECTED IN THE PRICE OF THE DEVICE AND THAT BY USING YOUR DEVICE YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, CONDITIONS AND LIMITATIONS, UNDERSTAND THEM, AND ARE BOUND BY THEM.
The Company reserves the right to make changes and improvements to its products without incurring any obligation to make corresponding changes or improvements to devices previously manufactured or sold.
This limited warranty is governed by the laws of the State of ILLINOIS and without regard to (i) the conflict of law provisions thereof which could result in the application of the laws of any other jurisdiction, including applicable U.S. and Canadian law or (ii) the United Nations Convention on Contracts for the Sale of Goods.
No Other Warranties
Unless modified in a writing signed by both parties, these warranty terms, conditions and limitations are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements and representations, oral or written, and all other communications between the parties relating to the subject matter of these warranty terms. No employee of the Company or any other party (including without limitation distributors, dealers, and retailers) is authorized to make any warranty in addition to the warranty made herein.
To the extent any term in this limited warranty violates the law of any state or jurisdiction, all other terms of the 1 year limited warranty remain in effect.